Patient Rights and Responsibilities

Patient Rights
As a patient of Neurotech, you have the right to:

  • EEG testing regardless of age, race, color, ethnicity/national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or source of payment
  • be treated with courtesy and respect of your dignity by Neurotech staff members, in a safe environment, free of abuse and harassment
  • have another individual appointed to have legal responsibility to make decisions regarding medical care on behalf of the patient
  • know the name, role, and qualification of the referring physician, interpreting physician, and the EEG tech(s) providing care or monitoring of your EEG
  • confidentiality of all communications and medical records pertaining to your care; written permission will be obtained prior to the release of records to anyone not directly involved in your care
  • access to your medical records within a reasonable time period and in accordance with federal HIPAA policies and procedures
  • receive as much information as possible regarding the EEG procedure so you can give informed consent or refuse the course of treatment
  • prompt and reasonable responses to your requests for service
  • be informed of Neurotech policies and practices that relate to patient care, treatment and service
  • details and explanations regarding the billing of the EEG test regardless of source of payment
  • file a written complaint without fear of retaliation or discrimination

If your complaint cannot be resolved promptly, you may discuss your concern with the Compliance Officer by calling 262-875-6555.

You also have the right to file a complaint with The Joint Commission by going to the Report a Patient Safety Event link and sending by either fax or mail:
Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: 630-792-5636

Patient Responsibilities
As patient of Neurotech, you have the responsibility to:

  • provide accurate and complete information regarding your health to the best of your knowledge, including past illnesses, medications, allergies, and any other matters related to your health care status
  • keep scheduled appointments (or provide ample notice if you are unable to keep an appointment)
  • cooperate and communicate with Neurotech staff and ask questions if you do not understand directions or have problems
  • support mutual respect by maintaining civil language and conduct in interactions with Neurotech staff
  • follow instructions, policies, rules, and regulations in place to support quality care for patients and a safe environment for EEG techs entering your home
  • understand that you are responsible for your outcome if you choose not to follow Neurotech’s instructions
  • contact the ordering/referring physician for EEG test results
  • contact your health insurance company to ensure you have active insurance coverage on the day(s) of the test, the EEG test is a covered benefit, and Neurotech is an in-network provider
  • pay any and all sums that may become due for the services provided by Neurotech, included but not limited to deductibles, co-payments, co-insurance, out-of-pocket requirements, and non-covered services
  • ensure another competent adult is present during the duration of the EEG test
  • contact emergency medical responders for urgent medical matters
  • remove electrodes at the conclusion of the EEG test
  • return all Neurotech equipment and property at the conclusion of the EEG test