During your EEG Recording call Neurotech’s patient hotline 24/7 with questions: 866-641-1777

You can call Neurotech’s patient hotline any time, day or night; the technologists will be happy to answer your questions during your EEG.

Please call 911 or your treating physician. Neurotech cannot provide any medical advice. Neurotech does provide remote monitoring for assistance and quality control purposes during the EEG, but we are not qualified to diagnose symptoms or give recommendations during the EEG process.

An EEG is short for an electroencephalogram, and is the most relied-upon tool a physician will use to diagnose or rule out seizures/epilepsy. An EEG uses electrodes to record electrical activity from different regions of your brain. An EEG will measure the voltage and frequency of your brain’s electric activity. By looking at your brain activity displayed as brain waves, a neurologist can determine if the EEG is normal or abnormal.

When you have a referral from your physician, please call our office at 1-866-374-7648 and our friendly staff can assist you in getting an EEG scheduled. Please note our office is open from 8:30 AM to 5 PM Monday to Friday, CST.

Yes, most electronic devices do not cause any type of interference. Neurotech will know immediately if any electronic devices cause interference with our EEG device. Whenever possible, please try to prevent the electronic device from touching our electrodes on the scalp or the wires coming down the patient’s back. Some items, such as cochlear implants and electric blankets, have caused electrical interference. If you are going to use a device that you are unsure about, please ask our technologist when he or she is at your home or call our 24/7 hotline at 1-866-641-1777 for help.

Yes, you can go outside during your EEG. If it is a video EEG, we do not recommend it unless you bring the video camera with you. If you are going to go outside or will be out of range (100 feet), we ask you to call our 24/7 tech support line at 1-866-641-1777 and let the remote monitoring technologist know that you will be temporarily out of range.

Simply call our 24/7 tech support hotline at 1-866-641-1777 for immediate assistance.

Yes, simply walk away from the camera into another room where you can have your temporary privacy. With that being said, the physician prefers that you’re on-camera the majority of the time. Thus, we would not expect you to be off-camera for more than 10 minutes at a time.

The nature and severity of your individual episodes determines the level of care you require. Neurotech, LLC does not provide emergency medical services. The patient and/or their caretakers must have a plan of action in the case of a medical emergency or prolonged seizure. We always recommend if you are unsure of a medical symptom to call your physician or 911.

During your EEG monitoring process, please document your episodes on the EEG recorder (push button) and patient event log sheet. If you are unsure of how to log these, please call our 24/7 tech support hotline at 1-866-641-1777.

Placing electrodes on the scalp is not a painful process. However, wearing electrodes can cause minimal discomfort during a prolonged EEG. Minimal discomfort is normal. Patients feeling slight pressure, headache or itchiness can be common.

No worries. Neurotech has registered EEG technologists monitoring your study 24/7. This means our technologist will log into your EEG monitor every hour throughout the duration of the study and verify your data is recording properly. Many times we can resolve issues remotely via the Internet. However, if certain issues arise, such as electrodes coming off, we will dispatch a technologist to re-apply the electrodes. Our 24-hour tech support number is 1-866-641-1777.

Most insurance companies, as well as Medicare and Medicaid, will cover the EEG. Neurotech will work with your physician’s office to get the EEG pre-authorized before your appointment. However, it is the patient’s responsibility to know the benefits (deductible and co-pay) of their insurance policies. When asked, Neurotech’s billing department will let patients know their financial responsibility up front.

Neurotech staff will contact you prior to your appointment to prepare you for an EEG.

Here are some of the basics:

  • Shampoo your hair within 24 hours of the appointment.
  • Wear a zippered or button-down shirt, to prevent electrodes from pulling off when changing your shirt.
  • Mentally prepare yourself to stay inside your residence for the duration of the EEG.
  • Limit extreme physical activity. We recommend no running, jumping, swimming, wrestling, etc.
  • Have a table/counter top cleared in a well ventilated area/room for the EEG technologists to set up your EEG.
  • Keep your pets away from the room during EEG set up.
  • Most EEG setups take about two hours in the home.
  • No shower or baths will be allowed while wearing the EEG monitor.
  • During your EEG recording, limit extreme physical activity. We recommend no running, jumping, swimming, wrestling, etc.

Your data will be given to your neurologist as soon as the EEG has been completed. Most neurologists will generate a report within a few days of the EEG. Most referring physicians prefer to give the results in person or over the phone to their patients. Please call your referring physician’s office or clinic for your EEG results.

It’s always beneficial to have a typical episode during an EEG recording. However, we do not always have the benefit of capturing an episode. With that being said, a patient’s EEGs are not guaranteed to be normal just because an episode was not captured. Many times people with seizures have brief abnormal discharges during the wake and sleep states without clinical symptoms. These abnormal discharges are often referred to as subclinical seizure activity. These abnormal discharges are evidence that larger seizure activity has occurred or may occur again.

A routine or sleep deprived EEG is used to record brain activity for 20 to 45 minutes. It’s usually used as a “baseline” EEG. A long-term EEG lasts for a minimum of 16+ hours. The longer duration of an EEG usually yields a more accurate diagnosis. Most of the time, the goal of a long-term EEG is to actually capture an event or episode that is being questioned. When an episode is captured, usually a clear diagnosis can be given. Routine or sleep deprived EEGs can be used as the first step to diagnose or rule out seizures; however, many times the longer EEG study is required.

Neurotech accepts all major insurances, local plans, Medicare and Medicaid. If we are not in-network with a particular insurer, our billing department will pursue whether an exception is possible.