866-374-7648

PATIENT'S FAQs

During your EEG Recording call Neurotech’s patient hotline 24/7 with questions: 866-641-1777
What should I do if I have a question about my EEG?
You can call Neurotech's patient hotline any time day or night. The technologists will be happy to answer any questions during your EEG.
What should I do in a medical emergency?
Call 911 or your treating physician. Neurotech, LLC cannot provide emergency medical services. Neurotech provides remote monitoring for assistance and quality control purposes during the EEG, but we are not qualified to diagnose symptoms or give recommendations during the EEG process.
What is an EEG?
"EEG" is short for "electroencephalogram." An EEG is the most relied-upon tool a physician will use to diagnose or rule out seizures/epilepsy. An EEG uses electrodes to record electrical activity from different regions of your brain. An EEG will measure the voltage and frequency of your brain's electric activity. By looking at your brain activity displayed as brain waves, a neurologist can determine if an EEG is normal or abnormal.
How do I schedule an EEG with Neurotech?
When you have a referral from your physician, you can call our office at (866) 374-7648 and our friendly staff can assist you in getting your EEG scheduled. Please note: our office is open Monday - Friday from 8:30 AM - 5:00 PM Central Time.
Can I use electronic devices (cell phone, tablet, video games, computer, etc.) while the EEG is recording?
Yes. Most electronic devices do not cause any type of interference. Neurotech will know immediately if an electronic devices cause interference with our EEG equipment. Whenever possible, please try to prevent the electronic device from touching our electrodes on the scalp or the wires coming down the patient’s back. Some items, such as cochlear implants and electric blankets, have caused electrical interference. If you are going to use a device that you are unsure about, please ask our technologist when they are at your home or call our 24/7 hotline at (866) 641-1777 for help.
What should I do if I have a question after the setup technologist leaves my house?
For immediate assistance, call our 24/7 tech support hotline at (866) 641-1777.
Can I do anything in private such as use the bathroom, change clothes, etc. during a Video EEG?
Yes. You can walk away from the camera into another room where you will have temporary privacy. The physician prefers that you’re on-camera the majority of the time. We do not expect you to be off-camera for more than 10 minutes at a time.
What should I do if I have a seizure or an episode?
The nature and severity of your individual episodes determines the level of care you require. Neurotech, LLC does not provide emergency medical services. The patient and/or their caretaker(s) must have a plan of action in the case of a medical emergency or prolonged seizure. We always recommend if you are unsure of a medical symptom to call your physician or 911. During your EEG monitoring process, please document your episodes on the EEG recorder (push the button) and the patient event log sheet. If you are unsure of how to log these, please call our 24/7 tech support hotline at (866) 641-1777.
Does the application of the electrodes cause any pain or discomfort?
Placing electrodes on the scalp is not a painful process. However, wearing electrodes may cause minimal discomfort during a prolonged EEG. Minimal discomfort can be feeling slight pressure, headache, or itchiness.
What if something goes wrong during my EEG?
Don't worry! Neurotech has registered EEG technologists monitoring your study 24/7. This means that our technologist will log-in to your EEG monitor every hour throughout the duration of the study and verify your data is recording properly. Many times, we can resolve issues remotely via the internet. However, if certain issues arise, such as electrodes coming off, we will dispatch a technologist to re-apply the electrodes. If you need additional help or have questions, you can contact our 24-hour tech support number at (866) 641-1777.
Will my insurance cover my EEG?
Most insurance companies, as well as Medicare and Medicaid, will cover your EEG. Neurotech will work with your physician’s office to get the EEG pre-authorized before your appointment. However, it is the patient’s responsibility to know the benefits (deductible and co-pay) of their insurance policies. When asked, Neurotech’s billing department will let patients know their financial responsibility up front.
How should I prepare for a long-term EEG?
Neurotech staff will contact you prior to your appointment to prepare you for a long-term EEG.

Here are some of the basics:
Shampoo your hair within 24 hours of the appointment.
Wear a zippered or button-down shirt, to prevent electrodes from pulling off when changing your shirt.
Mentally prepare yourself to stay inside your residence for the duration of the EEG.
Do not do extreme physical activity such as running, jumping, swimming, wrestling, etc.
Prepare a flat surface (table top, counter, desk, etc.) cleared in a well ventilated area for the EEG technologist to set up your EEG.
Keep your pet(s) out of the room during your EEG set up.
Most EEG setups take about two hours to complete.
Are there any restrictions to my daily activities during my in-home EEG recording?
Do not shower or take a bath while wearing the EEG monitor. During your EEG recording, do not do extreme physical activity such as running, jumping, swimming, wrestling, etc. Avoid gum chewing and consuming hard candy.
How soon will I get my results after the EEG test is completed?
Your data will be given to your neurologist as soon as the EEG has been completed. Most neurologists will generate a report within a few days of the EEG. Most referring physicians prefer to give the results in person or over the phone to their patients. Please call your referring physician's office or clinic for your EEG results.
What if I do not have an episode during my EEG?
It’s always beneficial to have a typical episode during an EEG recording. However, we do not always have the benefit of capturing an episode. With that being said, a patient’s EEGs are not guaranteed to be normal just because an episode was not captured. Many times people with seizures have brief abnormal discharges during the wake and sleep states without clinical symptoms. These abnormal discharges are often referred to as subclinical seizure activity. These abnormal discharges are evidence that larger seizure activity has occurred or may occur again.
What is the difference between a Routine/Sleep Deprived EEG and a Long-Term EEG?
A routine or sleep deprived EEG is used to record brain activity for 20 to 45 minutes. It’s usually used as a "baseline" EEG. A long-term EEG lasts for a minimum of 16+ hours. The longer duration of an EEG usually yields a more accurate diagnosis. Most of the time, the goal of a long-term EEG is to actually capture an event or episode that is being questioned. When an episode is captured, usually a clear diagnosis can be given. Routine or sleep deprived EEGs can be used as the first step to diagnose or rule out seizures; however, many times the longer EEG study is required.
What patient insurances does Neurotech accept?
Neurotech accepts all major insurances, local plans, Medicare and Medicaid. If we are not in-network with a particular insurer, our billing department will pursue whether an exception is possible.